Help & guidance
Contacts
How to reach Bazelio, a catalog of digital products. Support, partnerships, seller questions, product complaints and abuse/takedown. Confirmed contacts.
How to reach us
Bazelio is a catalog and storefront for digital products. We’re happy to help with navigating the site and questions about how it all works.
- Email: ivsofte@gmail.com
- Telegram (support): https://t.me/undetect
- Telegram channel (news): https://t.me/bazelio — catalog updates, picks and buying tips. It’s a channel to follow, not a support chat.
We try to reply as soon as we can. We can’t guarantee exact response times — it depends on the workload. At this stage, all inquiries go to the same contacts above.
Where to write about different topics
Order questions
If you bought something and have a question about your order — write to us, but note the important limitation below. Have ready the product link on Bazelio, the date and a description of the situation.
Partnerships & affiliates
Partnership ideas, advertising, media requests — email us with the subject “Partnership” or “Affiliate”. See also the Affiliate program page.
For sellers
Want to get into the catalog? See the For sellers page and email us with the subject “Seller”.
Product complaint
If a product is misleading, low-quality or breaks the rules — let us know: the product link, the issue, and screenshots if possible. We can flag or hide such a product in the catalog.
Takedown / abuse
For rights infringement (trademarks, copyright), prohibited or unlawful content — email us with the subject “Abuse/Takedown”. Include the link to the material, a description of the violation, your rights/authority, and a contact for our reply. For the full procedure and the list of required details, see the Rightsholder & abuse complaints page.
Important limitation on orders
Bazelio is a storefront and information intermediary. We do not take payment ourselves and are not always a party to the deal.
If the purchase and payment happened on the seller’s side or through a payment platform, questions about payment, delivery and refunds should go first to that seller or platform — they hold your order data and the tools to resolve it.
On our side, we can help with navigation and guidance. See the Refunds & disputes page for details.
What to attach to your message
- The product link on Bazelio.
- Where the payment happened (seller / payment platform), if you know.
- The order number and the email used for the purchase (if any).
- Screenshots and a short description of the problem.