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Rightsholder & abuse complaints

Bazelio’s role in brief

Bazelio is a storefront-catalog and discovery layer for digital products. We display listings and guide users to a seller or a payment platform, but we are not the seller of every product and are not a court: we do not resolve complex disputes over rights. That said, we respond to well-founded complaints and may hide or remove a link to a disputed product in the catalog.

Who can file a complaint

A complaint can be filed by a rightsholder or by a person authorized to act on their behalf (for example, an attorney or an authorized representative), as well as by any user who finds a product that breaks the catalog rules or the law.

How to file a complaint

Send your request through one of the confirmed channels:

What to include

So we can review the complaint, please include where possible:

  1. Name or organization of the complainant (an individual or a company).
  2. A contact for our reply (email or Telegram).
  3. Proof of rights or authority to act on behalf of the rightsholder.
  4. A link to the disputed product or page on Bazelio.
  5. A description of the infringement — what exactly and which rights are infringed.
  6. The requested action (for example, hide or remove the link to the product).
  7. A statement of accuracy of the information provided.

What Bazelio can do

  • If a complaint appears well-founded, we may hide or remove the link to the disputed product in the catalog.
  • If the product is listed with a third-party seller or on a partner platform, we may forward the complaint to that seller or platform, who hold the product itself.
  • We may ask for clarification if the request lacks enough detail.

What Bazelio does not do

  • We do not rule on the merits of a rights dispute — that is for rightsholders, sellers, platforms and, where necessary, a court.
  • We do not guarantee specific response times for a seller or platform to whom a complaint is forwarded.

Bad-faith complaints

Knowingly false or bad-faith complaints may be rejected. Please submit only accurate requests.